Trust & safety

Everything worth knowing

Your dog is family, and handing them to someone new takes trust. We vet every carer before they join Truffl, but a few simple habits of your own make all the difference. Here's everything worth knowing.

How we vet every carer

ID checks, references, and an in-person assessment — how a carer earns their place.

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Choosing your carer

How we vet carers, and how to use the meet & greet to find the right one.

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Getting ready

Sort access and write notes that set your carer up well.

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Following along with GPS

See where your dog is in real time, every walk.

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If something goes wrong

Vets, emergencies, and what to do if you're worried.

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Reporting a concern

How to tell us if something doesn't feel right.

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Keeping it on Truffl

Why booking, chatting and paying here keeps you covered.

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